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We can't add the new currency(JPY).

ByungKook
ByungKook Member Posts: 2 ✭
in Ask The Community
we applied for a Japanese Yen (JPY) virtual account on October 25, but any account has not created yet. it shows that an email will be sent to us within 2days after applying for an accout but we did not receive any email. we want to know when the yen account will be created. We already have a bank account for withdrawing funds. the auto email doesn't help us.
Customer ID 14404152

Answers

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @ByungKook Hi there- please reach out to our support team directly so they can check the status of your request

  • ByungKook
    ByungKook Member Posts: 2 ✭
    We inquired to support team. But they replyed for an automatic e-mail reply. So we didn't solve this problem. Live chatting inquiry wasn't be connected for waiting one hour.
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Kindly send us a private message with the ticket number

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