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Payment pending and pending verification

Hi! I received several payments and one of the payments is still pending since October 26.
It was a credit card payment (Invoice for October, $1,000). Payment was processed on the buyers end already but for some reason Payoneer forgot about it. Contacting support does not bring any result. Please help me with that.
Customer ID: 33694363


  • [Deleted User]
    [Deleted User] Posts: 1,302

    @technicalinsightua We transferred this to our team for further review. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!