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How do i change the type of my USD payoneer bank type?

I've sent an email regarding how i want to change my USD bank type to Community Federal bank because paypal doesn't allow me to send money to that balance otherwise.
The problem is i've sent that email 7 or maybe 8 days ago and still no reply?When i go to my 'requests' area on my site it says i have 0 even though i've sent 3 emails now and it says its been confirmed but it clearly isnt?