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missing payment/transaction

nesquik011
nesquik011 Member Posts: 25 ✭✭
in Ask The Community

{https://ibb.co/d6Jfyb5} check the picture transfer from paypal and i cant see any transaction ID in my payoneer account too , it was complete October 26, 2019 , i already contact paypal they said it was completed at October 26, 2019 , so kindly search deeply where is the problem and fix it

total 245/250 $

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @nesquik011 We apologize that you have yet to receive your payment from paypal. In order to start the process in locating your payment, you will need to get in contact with our support team. You will need to provide the following to them:

    The name of the company that sent the payment
    The payment amount and date
    The last 4 digits of the receiving account to which the payment was sent
    If the payment was sent to your USD receiving account, please provide us with the trace number. A valid trace number contains 15 digits and no other characters. Please note that you may need to contact the sender of the payment in order to acquire this information.
    As well as a full screenshot of the details form the payment.

    Use this link to contact our support:
    https://payoneer.custhelp.com/app/Contact_us

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