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why i cant add my mother's bank account

nesquik011
nesquik011 Member Posts: 25 ✭✭

hello , i am trying to add my mother bank account to payoneer , but i get email says that the holder of bank account doesn't match the name of my account , for sure it will not match because thats my mother account , and i already asked if i can add her account {https://ibb.co/0VCrtLs} , and here picture of the email i got when i did try to add her account {https://ibb.co/b2cyDwg}

Comments

  • nesquik011
    nesquik011 Member Posts: 25 ✭✭

    should i add her account as make a payment > To a supplier not using payonner ? or add as my bank account ? , i am so confused someone help me

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @nesquik011 Thank you for bringing this to our attention. In order to add your mother's bank account. you must follow these steps.

    How to add a bank account

    Select Bank Accounts under Settings
    Select Supplier Accounts
    Click Add bank account
    Fill out the form with the details.

    Please make sure you click Supplier accounts.

    Thank you.

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