Please help me to verify my Payoneer account

I already submitted my national ID card, home address to verify my Payoneer account and I also do additional verification too but still my account is not verified. I already add my one bank account. I don't know why Payoneer is not verify my account. If Payoneer need my passport copy to verify my account then please let me know. Please help me to get out of this problem.

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