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Account Approval Issues

Sommy Member Posts: 2
Dear pioneer community. I am required to submit two of my documents which are address. I am being asked to submit an address and a bank document. what i sent previously was declined. Kindly, how are this two documents supposed to appear. Answers will be much appreciated


  • [Deleted User]
    [Deleted User] Posts: 1,302

    @Sommy We need a full residential address and a proof of residence that matches the address you submit. It cannot be a proof of residence for a PO Box. Acceptable forms of proof of residence are government-issued ID with your name and this address, a copy of a recent bank statement, a residence permit card, or a copy of a recent utility bill (within the past 3 months) that has your name and this address (examples of utility bills we accept are gas, water, electric, phone, cable bill, etc.); unfortunately we cannot accept mobile phone bills or visa or stamps in your passport as a proof of residence.

    *If you are renting and do not have any utility bills under your name, please provide us with a copy of your rental agreement and a copy of a utility bill under the owner's name.

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