Bank account adding problem

Nilufa1122Nilufa1122 Posts: 1Member
Hello Sir/Madam,
In this account, I can't add my other bank account. when I go to add my bank account then this type of write comes (You have reached the maximum number of bank accounts that can be added. For more information you can click here.).I also want to use the full feature in Payoneer but now I can't use all features in Payoneer. I need help to update my all documents and also a bank account. please help me. Thanks in advance.

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Posts: 520Confirm Email, Administrator ✭✭✭✭✭✭✭

    @Nilufa1122 We apologize you are experiencing this inconvenience. Please send a request to our support team via email stating your issue. Once you do please reply back to us with the reference number so, a representative can take a look at it. Use the link below to submit a request:
    https://payoneer.custhelp.com/app/Contact_us

  • kristineaubreykristineaubrey Posts: 1Member
    I have added my sister's bank account since last week, they wouldn't approve it because it doesn't match my name. I don't have a bank account yet that's why I'm going to use my sister's bank account. Their LINK on uploading the documents that they need DOESN'T WORK. They told me to wait for 3 DAYS but I haven't received any update from them till now. I have sent them an email but it's taking them years to reply.
  • RabiaRiazRabiaRiaz Posts: 0Member
    Hi Sir
    iam adding My New Bank account status is Pending How much time to approved ???
    adding Date is NOV 07 / 11/2019
  • KazPayoneerKazPayoneer Posts: 1,509Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @RabiaRiaz, it should be approved in a few business days.

    @kristineaubrey, when you add your sister's bank account, you have to add the bank account as a supplier account and not a personal account. Follow these steps:

    Select Bank Accounts under Settings
    Select Supplier Accounts
    Click Add bank account
    Fill out the form with the details

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