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How to contact a human customer support via email?

ahmadsp
ahmadsp Member Posts: 2 ✭
edited November 2019 in Ask The Community
As the title says, via email, not via chat, phone, forum, or not even social media.

I've been sending them messages via this form (https://payoneer.custhelp.com/app/ask/l_id/1), but only bot replied.

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @ahmadsp We do apologize for the delay in response time. Please keep in mind that response times can be anywhere from 3 to 5 business days. If you could, please tell us what your inquiry is, as it could relate to other threads on our forums. Thank you.

  • ahmadsp
    ahmadsp Member Posts: 2 ✭
    > @GianmarcoPayoneer said:
    > @ahmadsp We do apologize for the delay in response time. Please keep in mind that response times can be anywhere from 3 to 5 business days. If you could, please tell us what your inquiry is, as it could relate to other threads on our forums. Thank you.

    It's been a few months and still no response. It was not an urgent request, so I somehow ignoring it.
    See this screenshot of emails I got from the bot: https://i.imgur.com/jEQbYYK.png

    My request is I want to unlink Payoneer and Upwork. The Upwork CS said that it needs to be done from the Payoneer side.
  • apatrida
    apatrida Member Posts: 2 ✭
    Currently I have support cases un answered for weeks, and one answered incorrectly and then my follow-up responses ignored. "3-5 business days" is not at all the norm.
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    @ahmadsp we are sorry for your experience. The auto reply email is a tool to immediately provide
    you information about your question in a timely fashion. If the auto reply is not helping you with your request, we recommend you to contact our team at any time via chat, by phone or via our social media channels. In this way you can have live and fast assistance.

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @ahmadsp It appears our customer support team have sent you an email regarding your request. If you could kindly check your emails and respond to it at your convenience.

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @apatrida We apologize, for the lack in response time. We do receive thousands of inquiries via email a day, and we reply to them in the order that they came in. If you have sent in a request to our support team and it has not been replied to yet. Please send us a private message to discuss any of cases.

This discussion has been closed.

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