Costa Rica bank accounts with currency USD cannot be added

apatridaapatrida Posts: 2Member
I cannot add a Costa Rica bank account with currency USD. The support personnel who incorrectly answered my help request indicates that in the internal documentation that USD is available as well as Colones. But in the actual site, it is by error EUR and Colones and no USD option is present. Bank accounts in Costa Rica are typically always Colones and USD only. All are IBAN enabled now. How do I get this added? I filed a support request that was answered incorrectly and then all of my update replies have been ignored since. This has been pending since October 31st. As another support request has been pending unanswered since November 4th. Is there any expected response time I can depend on?

Comments

  • LaraPayoneerLaraPayoneer Posts: 69Confirm Email, Member, Administrator, Moderator ✭✭✭✭✭✭✭

    @apatrida we apologize you are experiencing this inconvenience. According to the information in our system there is an option to add Bank Account from Costa Rica in USD. However accordingly to the email sent by you, we can see that you are having issues with it. We will proceed handling this matter via email.

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