Waiting for bank account review

Still waiting for my bank account review, however who can assist me resolve this issue?
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@Oya Hello,
Please be advised that your account is still under review. This can take anywhere from 3 to 5 business days for you to receive an update ( Saturdays and Sundays are not our business days). If our department require more information, they will notify you via email.
We ask you to kindly wait, thank you.