In order to start an investigation by our bank transfer department, you will need to submit a request to our customer care center. Please be advised the fastest way for a response time, is through phone call or chats. Please use the link below:https://payoneer.custhelp.com/app/Contact_us
@bussw83 Please be advised when we send transfer to your local bank account, we use an intermediate bank. It could be that the the funds are stuck at one of those intermediate banks. This is where our bank transfers department will have to perform an investigation. However this has to be done via our support center, as we can not provide this information here. You will need to contact them via the link provided:
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