Withdrawal rejected because Citibank was not reimbursed Money still missing

bussw83bussw83 Posts: 8Member
edited November 15 in Ask The Community
Still, haven't received my money, it's been 6 business days. A month after I requested the withdraw in the first place.

Comments

  • Nimmi_102Nimmi_102 Posts: 0Member
    Hello Payoneer Team!
    Withdraw issue my amount not reach in my bank account because previous all transactions successfully withdraw but my last transaction first time late and not received,
    But Payoneer status-completed not pending so please check this.....am waiting.
    please check this below details
    Transaction I'd 159250931
    Transfer I'd 4366182441449665
    Transfer amount 93070.21 PKR
  • bussw83bussw83 Posts: 8Member
    Same happened to me, after a month I still haven't received the withdrawal
  • GianmarcoPayoneerGianmarcoPayoneer Posts: 473Confirm Email, Administrator ✭✭✭✭✭✭✭

    @Nimmi_102 Hello,

    In order to start an investigation by our bank transfer department, you will need to submit a request to our customer care center. Please be advised the fastest way for a response time, is through phone call or chats. Please use the link below:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

  • GianmarcoPayoneerGianmarcoPayoneer Posts: 473Confirm Email, Administrator ✭✭✭✭✭✭✭

    @bussw83 Please be advised when we send transfer to your local bank account, we use an intermediate bank. It could be that the the funds are stuck at one of those intermediate banks. This is where our bank transfers department will have to perform an investigation. However this has to be done via our support center, as we can not provide this information here. You will need to contact them via the link provided:

    https://payoneer.custhelp.com/app/Contact_us

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