Country Change Requested, I'm waiting for over 10 days without any results or replies

kide83kide83 Posts: 1Member
Hi, I have requested a change of country for my account 10 days ago but until today I got no reply from customer support nor my request to update my profile has been fulfilled :(

How long does it take to change one field in someone's profile? A month, 6 months, 1 year???? :( :( :(

I am seriously considering if I should use Payoneer at all after this :( I am expecting some payments in the next few weeks, I wanted to use Payoneer instead of PayPal because of MasterCard... but after seeing support this bad... I am not sure anymore :(

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Posts: 473Confirm Email, Administrator ✭✭✭✭✭✭✭

    @kide83 We do apologize for the delay in response time. We understand your frustration, and we will have someone from our support team check your case. You should receive a response by today. We ask you to kindly wait for that email.

    Thank you and have a nice day.

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