why my payment transiction pending?

amna

i dnt receive any email from pyaneer but when i checked transiction it say ur payment from bigo live pending since 12 november..tails
Bigo Live
12 Nov 2019
56.00 USD
Pending
Transaction details
Date
12 Nov 2019
Payment from
Bigo Live
Payment description
Receive USD from BIGO LIVE
Bigo Live ID
1798448805
Transaction ID
159602456. what can i do.. please release .. no reply from support center .. why ? please release as soon as possible otherwise i choose other platfrom

[Deleted User]

@amna The ID you provided is insufficient. We need a valid clear ID which is a passport, driver license, or national ID copy
Log in to your Payoneer online My Account
Click "Settings" and choose "Verified Information" from the dropdown menu
Open the relevant requirement to find a secure upload window
Upload the required document
Click "Submit"