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PayPal mastercard

I have been trying to get my paypal card delivered but Payoneer won’t do anything. I have enough credit in my account I have put in several requests for a dhl delivery but it is so disappointing that Payoneer has not done anything about it. Even though I received an email the delivery still has not been made. I have been waiting for over a month now the customer service is terribly disappointing, I need this matter sorted ASAP.
Reference number for my complain: 191104-026296
Posting this here in hopes that Payoneer will see it and solve my issue.

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