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Why i didn't get my Mastercard?

I have received a message to activate my account even though I have not received my card yet.
So it's good to know where my Mastercard is now.


  • [Deleted User]
    [Deleted User] Posts: 1,302

    @hasan9663 We are sorry to hear that you didn't receive your card. If this is your first card, you can order a new replacement card from your online account at no cost. Check out our FAQ page to see how this can be done. Let us know if you require additional assistance.

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @hasan9663! Thank you for reaching us. We are sorry to hear that you are having issues to receive your card. When a card is requested, an email is sent with all the shipping information, including when the card should arrive in the shipping address provided by you. If you can see that your card might be delay, we recommend you to please open a live chat, or call our customer support.

This discussion has been closed.