Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
First it was website problems. Now I'm LOCKED OUT of my account

SgtHK
Member Posts: 7 ✭
I wish I could post a screenshot of the problem but I can't.
I just signed into my account and the page is all messed up. I've taken various steps to clear my browser cache.
Then I'm trying to sign into a different browser. Each time I try to click "I'm not a robot" on the reCapcha a check mark appears. But when I click on the Sign In button it keeps saying "One or more details is incorrect".
Then after a few attempts I'm locked out of my account! I'm trying to reset my password but I've changed my phone number since creating my account 2 years ago. When I try to reset the password through email it still asks for a phone number, but I'm using a new number now and I forgot what that old number was.
NOW I CAN'T EVEN RESET MY PASSWORD. WHAT THE HELL IS HAPPENING?
I just signed into my account and the page is all messed up. I've taken various steps to clear my browser cache.
Then I'm trying to sign into a different browser. Each time I try to click "I'm not a robot" on the reCapcha a check mark appears. But when I click on the Sign In button it keeps saying "One or more details is incorrect".
Then after a few attempts I'm locked out of my account! I'm trying to reset my password but I've changed my phone number since creating my account 2 years ago. When I try to reset the password through email it still asks for a phone number, but I'm using a new number now and I forgot what that old number was.
NOW I CAN'T EVEN RESET MY PASSWORD. WHAT THE HELL IS HAPPENING?
0
Comments
-
Here's a screenshot of the initial problem.
https://ibb.co/9gx7CQN
You can also see my customer ID there (24288566). I hope that helps0 -
Just an update on my situation. I recovered my old number through a friend and I've successfully reset my password and logged back into my account. I have also updated my phone number in my account. So all seems fine now.
But that account page getting messed up was what started the whole ordeal (see link below). I do hope it won't happen again.
https://ibb.co/9gx7CQN0

Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups