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withdrawal problem

Rianaggas Member Posts: 1
My name is Rian
I have a problem:
1. I ordered a Payoneer card on September 11, 2019 and it was said to arrive on October 21, after that date but I did not receive a Payoneer card.
2. Then I ordered a Payoneer card again on November 12th and said it would arrive on December 11th.
because I needed money this month, I finally added my local bank card to withdraw revenue from
When I withdraw money from, the money goes to a Payoneer card that I don't get. the payoneer card I ordered first.
now i don't know what i have to do.
please help.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    It seems that at this point the best way to proceed is for you to order a new card, using DHL express. This enables you to receive the card within a week. By what you are saying, it is not actually possible to switch the payment method to bank transfer as you likely have a card-only account. This requires the use of the card.

    Please contact our customer support and have them order you a card using DHL express.


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