withdrawal problem

Rianaggas

My name is Rian
I have a problem:
1. I ordered a Payoneer card on September 11, 2019 and it was said to arrive on October 21, after that date but I did not receive a Payoneer card.
2. Then I ordered a Payoneer card again on November 12th and said it would arrive on December 11th.
because I needed money this month, I finally added my local bank card to withdraw revenue from Fiverr.com.
When I withdraw money from Fiverr.com, the money goes to a Payoneer card that I don't get. the payoneer card I ordered first.
now i don't know what i have to do.
please help.
Thank
Rian

KazPayoneer

Hi there,

It seems that at this point the best way to proceed is for you to order a new card, using DHL express. This enables you to receive the card within a week. By what you are saying, it is not actually possible to switch the payment method to bank transfer as you likely have a card-only account. This requires the use of the card.

Please contact our customer support and have them order you a card using DHL express.

Thanks!