I want to know the status of my withdrawal

ValterValter Member Posts: 1
Hello, please help me, I work as a freelancer, I made a transfer from codecanyon to payoner, so far so good, I asked to transfer the balance from payonner to my bank this was on 15/11/2019 and to this day the value has not fallen in My account, I sent several messages to support and got no answers, please help me.

I want to know the status of my withdrawal so that I can be more relaxed, I was using paypal and it's much faster and is the first time I use this platform.

Thank you!!!

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,795 ✭✭✭✭✭✭✭

    Hi there,

    Please take the time to go ahead and check that the bank account details that you've entered for this withdrawal are correct. You can follow these steps to do it:

    1. Click on the "Transactions" tab in your account
    2. Locate the withdrawal which is late in the list of transactions
    3. Click the paper icon to the right of the withdrawal details
    4. In the Transaction Details which open, choose "Get Confirmation"

    If they are not correct, a cancellation would automatically happen within 14 business days.

    If they are correct, our team needs to begin an investigation.

    Please make sure you contact our customer support team for the proper assistance.

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