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funds not received but completed

Hello, I made a withdrawal on November 7, 2019, up to now I haven't received any funds. I contacted several agents and provided a tool to show my bank but they can't trace it. Again, I was told to wait. Are you guys working on my case? How long should I wait?


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @guile2985 Hello,

    We do apologize for any inconvenience this has caused you. As of now our bank transfer department are currently looking into your case. There is no specific time frame as this can vary case by case. Our team is trying to locate where the transfer is. As soon as there is an update you will contacted by them via email.

    We appreciate your patience and understanding.

    Thank you.

This discussion has been closed.