When will you check and approved my documents?

Costumer ıd. 30073389

Today iş 21.th days since costumer paid. Last sending invoice iş 11.13.2019. But you didnt neither check nor approved my invoice. İf you have any problem please not approved and ı will send you again. But you didnt .And i am so bored that stuation. You have to check and approved or not approved. Whats problem?