Commission Withdraw'd 18 days ago and nothing on my bank

As the title stated, I already contacted many times customer support, and haven't gotten in contact with me regarding this issue.

The bank account is correct since I withdraw on the 31 of October, made two withdraws on the 13 of November, and I'm still waiting for them.

191121-003726
32034116

My brothers withdraw today and got it today!.

What's happening with the withdrawals?
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