Account approval

I already submitted my national ID card, home address to verify my Payoneer account but still my account is not verified. I don't know why Payoneer is not verify my account. If Payoneer need my Smart card to verify my account then please let me know. Please help me to get out of this problem.

Comments

  • HananAbidHananAbid Member Posts: 1
    Hello Sir, I signed up for payoneer on 28 OCT and received a message to upload documents on Nov 4..Now my verification center is showing that my documents are approved but i didn't received any mail about my account activation...kindly take a look on that
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @roksanabagom2019k Hello,

    Please be advised the document you submitted for your account verification was rejected because the ID was of low quality. We will need you to take a clear high quality picture of the front of your ID and the back side as well. Go into your account ---> settings ---> verification center ---> and submit requested documents.

    Thank you.

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @HananAbid Hello,

    Please be advised your documents are currently being reviewed by our department. PLease kindly wait 3 to 5 business days for the final update over your account. You will be contacted via email for any updates.

    Thank you.

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