Withdraw canceled and money didn't go back to payoneer account. What should I do?

I tried to make a withdraw to my bank account as I usually do, and for no reason it got cancelled. I received an email from payoneer saying the funda would return to my account. But that didn't happen, my account is short the $200 I tried to withdraw. This happened yesterday evening. What should I do?

Best Answer

  • c99c99 Member Posts: 8
    Accepted Answer
    based on my recent experience, just wait that money return back to your account. In my case I waited 3 working days

Answers

  • 003amir003amir Member Posts: 5
    I made a transaction in oct 25. There was error in my IBIN Number. After 1 month the money not transferred to my bank account and never get back to my payoneer account, What should i do?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @erikafcurto Hello,

    Please be advised that once the funds are rejected and on its way to return to your account, it can take anywhere from 7 to 14 business days. There have been cases where funds return faster but that is dependent on your local back. We generally ask our clients to wait the estimated time frame.

    Thank you.

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭
    edited November 2019

    @003amir Hello

    We will need you to contact our support center, to request an investigation of your case. Please remember that the fastest way for a solution is if you give them a call or contact them via chats:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you and have a nice day.

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