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Unable to order a Payoneer Card

Hello, I hope my message finds you well. Its been over a month now, since I created a Payoneer account. I provided all documents requested by the verification centre and left nothing out in the process. Yet, till date, I have received no email validating my account. Recently, I received my first payment and tried to order a Payoneer card, just to realise that this option was no longer available on my account dashboard.
I am very confused and I would really appreciate if any assistance or clarification were provided regarding this issue.
Best regards


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @DimGhyslain Hello,

    Thank you for contacting us regarding the Payoneer Prepaid MasterCard®.

    Our service allows you to withdraw funds from Payoneer to your bank from any of the currency balances available on your online account. This can be done at any time once you have attained the minimum balance amount to initiate a withdraw request. For more information regarding the service, such as how to initiate a withdrawal, please visit our FAQs.

    If you require the Payoneer Prepaid MasterCard® for immediate access to your online balance, you will first need to begin receiving payments.

    You can receive payments from one of the following methods:

    From one of our mass payout companies ( Fiverr, Airbnb, Wish, Upwork, etc )
    The option to order the card will become automatically available on your online Payoneer account once you have received at least $30 (or the USD equivalent) in payments.

    Please note that payments received via the Make a Payment service, or from an eWallet will not count towards the minimum threshold. For more information, please visit our Support Center.

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