Problem with my shipping adress

ZothZoth Posts: 1Member
My problem is that when I want to confirm my account, I am asked for proof of my shipping address that appears as a post office box, but it is a wrong term since I use the services of a company that has a physical location (at the mentioned shipping address) to receive charges on behalf of its customers, then send them to Paraguay (country in which I reside and the headquarters of the company in question) and finally deliver the charges to their owners. My questions are; Do I also need to upload some kind of proof? And, if that were the case, what kind of proof would it be, an invoice or some receipt with my name?

Comments

  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    When you use a PO box as a shipping address we do require some type of proof that shows that you are the owner of the PO box. A receipt or screenshot of the web page that shows this information would be sufficient.

    Thank you

  • GianmarcoPayoneerGianmarcoPayoneer Posts: 473Confirm Email, Administrator ✭✭✭✭✭✭✭

    @Zoth Hello,

    If you are trying to send the card to a PO Box, you will need to provide a copy of a receipt from the mail forwarding company, indicating you have registered for their service. Please make sure that the document includes your shipping address, and your current billing address.

    Thank you.

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