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Payment Pending for 30 days

nervozniigrac
nervozniigrac Member Posts: 4 ✭
in Ask The Community
Greeting everyone.

(Nov 04, 19) I Withdraw from the fiverr a small amount of money into my bank account
But unfortunately I didn't get my payment to this day.
Also I verificated 5 days ago my new ID images and the security pass, but nothing still pending status

Also I contacted payoneer support team 7 days ago but no answer from them, only this message (Auto-Acknowledgement sent to customer)

also I didn't get any email to confirm.

Has anyone had a idea what is going on?

Comments

  • nervozniigrac
    nervozniigrac Member Posts: 4 ✭
    My Customer ID 33687505
  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @nervozniigrac! Please check your email box. We sent an email on the 11/04 with further explanation about your transfer and why is still pending. Let us know if you didn't receive the email or contact our Support Center via phone or chat for immediate assistance.

  • nervozniigrac
    nervozniigrac Member Posts: 4 ✭
    Hello Lara,
    I use this email everyday and I didn't receive any email from you.

    I check spam folder: nothing there
    Also I check blocked email, and payoneer is not blocked

    Can you somehow send the email again?
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @nervozniigrac Hello,

    Our support team have resent that email. Please take a look at it.

    Thank you

This discussion has been closed.

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