Government-issued photo ID not accept

i have photo id upload but some thing is error this is instructions show payoneer verification center (We don’t support that file type.
Supported file types include) .
i want to approved my account

Comments

  • asifkarimasifkarim Member Posts: 2
    I am also facing the same issue..... when it happened the first time, I thought i might have not scanned the ID properly, I scanned it again this time very carefully but the next day I again got the same message which says : (Thank you for providing a copy of National ID.
    Unfortunately, the file you uploaded is either a copy of a copy, one side of a two-sided document, or otherwise incomplete and we need you to send it again.) now this second time i again scanned it and when i tried to attach it verification center section, it says (Asif karim's ID.pdf We don’t support that file type. Supported file types include) I tried to upload it in every possible format but the error persists.
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @Redpixelpro. By your information, it seems that there was a technical issue when you tried to provide a new copy from your ID. We apologize for it. Please try to upload the document again, make sure to do it via computer (not mobile phone). Also try to clean the cache and cookies from your browser. Let us know if it worked or not.

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @asifkarim! We can see that your ID was not approved yet because the quality of the picture don't suffice the requirements for the approval. We always recommend you to send a picture, not a scan copy. The image must be clear and if zooming is necessary, the image should not be distorted. Please enter on your online account and provide a better picture, so our approval department can proceed with your account approval.

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