Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

AirB&B payout still not received

PHuet Member Posts: 3
I recently added my property located in South Africa on AirB&B.
The first 2 payouts went through smoothly and were received within 3 business days into my bank account.
The last pending payout was issued by AirB&B to Payoneer on the 24th Nov 2019 and the payout is still pending and not received.
I contacted AirB&B who were absolutely useless and told me to contact Payoneer directly. I am really disappointed at AirB&B for their lack of support with their payment facilitator (Payoneer).
Can someone help me out? Who can I contact to receive my payouts?
Many thanks in advance.


  • [Deleted User]
    [Deleted User] Posts: 1,147

    Hello @PHuet the payment might be pending if some documents or your address for example is required in order to complete the verification of your account. You can easily verify this by directly contacting our support via chat , phone 1-646-658-3695 or social media buy sending a private message. Please reach out to our support and our representatives will verify your account and personally assist!

    Let us know if you need help with anything else!

  • PHuet
    PHuet Member Posts: 3
    Hi Cristale,
    Thank you.
    Do I have to sign-up to access the support via chat?
  • PHuet
    PHuet Member Posts: 3
    Hi Cristale,
    I called the number you provided and my query was sent on to another team for resolution. Apparently, I was supposed to get an email that was never sent to me...
    I also found an email address on the AirB&B payout notification email: [email protected]
    I hope they can help.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @PHuet Hello,

    Please be advised that your case is already being handled by our bank transfer department.

    As soon as there is an update you will be notified via email.

    Thank you.

This discussion has been closed.