Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Card not received

ktkzar
ktkzar Member Posts: 1 ✭
in Ask The Community
I ordered two card,both number are shown in account,but I haven't received even first card, expiration has time has been completed of cards.
First card verification pending.
Please someone guide me.

Comments

  • ktkzar
    ktkzar Member Posts: 1 ✭
    I ordered two card,both number are shown in account,but I haven't received even first card, expiration has time has been completed of cards.
    First card verification pending.
    Please someone guide me.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi,

    Depending on when you have opened your account, it may not be possible to renew the card on it. As you've said that both cards expired it seems you may have an older account. These older accounts have features that are no longer compatible with Payoneer, so you would need to start a new account (with a new e-mail), build payment activity, then order a new card.

    Thank you!

This discussion has been closed.

Categories