So I noticed the fraud on the 20th April 2013 - I went to withdraw some funds in my home town as I usually do and the machine said to me insufficient funds. But I was certain I had funds so I logged into my payoneer account to see a TON of transactions from ATMS which I did not do which I now calculated to total $3486.99 ATM withdrawals - Now I am totally upset because this is a lot of money for me.
Now the only thing I can recall is I went to a theme park on the 15th and used one of their cash machines and it would not give me any funds, so I had to wait and find another cash machine in the theme park which was working - So I can only presume that that cash machine had been compromised by fraudsters. I told the customer service team at the theme park that the cash machine was not giving me funds and they said it was playing up for a couple of days.
As I explained to your customer support team - I don't understand how the fraudster has managed to withdraw my money from an ATM because I still have the card that you just blocked for me, the only thing I can presume is they have somehow cloned my card and withdrawn my money. You will clearly see with your checks that this was not done by my card as I still have it and I hope you have CCTV in place to catch the crook and jail them!.
I have just submitted all of the documentation you needed to make a fraud claim, which took me hours as need to fill out a form for each transaction and there were 28 of them!
Now I ordered a new card by DHL can you make sure this is sent to me promptly and also can you make sure my claim goes through quickly as I really hope and wish I can get my money back as I am devastated I have been targeted by fraudsters. Does this happen a lot with payoneer cards? Are they easy to clone? Would it not be safer for the cards to contain chip and pin?