Worst customer care experience

DenMyat

So i recently started to work on Upwork and it has several ways to withdraw payment, one of which is Payoneer. I registered a Payoneer account for that matter and it took me some time to start making money on Upwork, and by the time i was able to actually have some payments to withdraw i have forgotten my Payoneer password and my acc was blocked. Nothing special here, it is a situation that is usually resolved within a couple of days, i thought. Well, not for Payoneer. Ive been trying to contact customer care for a week, and got an auto reply (after a week!) which asked me to send my id and stuff and wait for 3-5 days. Done the same day i got that email, ok. Then i got two more emails, requesting more id info and photos. Again, done same day. So, now its already been a month. I already have money on that account, and it looks like i can just forget about them. I cant contact Payoneer Support, because they just don't reply yo my emails and waiting time on their "hotline" is infinite, and i cant have a live chat because....you have to be logged in in order to have it. So i am warning any Upwork user or freelancer - go with PayPal or anything else if you can. Because with Payoneer you just might never see your money.

Dammysax19

Hello, I withdrew $26.40 from fiverr to my payoneer account but up till now, it's still pending.
Please when will it be completed?

KazPayoneer

Hello,

We are having our team attend to your issue immediately. Once this is resolved, access will be restored to your account.

Thanks!