Problem with deleting a bank account

Good day. There is a bank card that is no longer valid. I tried to register it with Payoneer, but now I have a new card. I want to issue it in a bank account in your service, but I can not do it. The old card is under consideration, and when you click the "Delete Account" button, a message appears:
"This bank account cannot be deleted because it is currently under review.
Please try again after approving your bank account. "

Your support agent text me this:

"@Dante_Style Hello,
Please be advised that your account is pending approval.
You will need to submit some requirements before you can make the edits.
Please go into your Payoneer account ---> settings ---> verification center ----> and submit requested information.
Thank you."


but this is information for an OLD card blocked. I do not have information on it, but there is a new.


So tell me, what can I do?

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 833 ✭✭✭✭✭✭✭

    @Dante_Style Hello,

    Please be advised that our accounts team have sent you an email on the 8th of November regarding your case. Please respond to that email with requested documentation.

    Thank you.

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