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no replies from support

calvinagor
calvinagor Member Posts: 1 ✭
in Ask The Community
A week passed by and 7 payments are on hold. I need the funds now but the transactions are still pending. I submitted ALL required documents but still nothing happens. I contacted them but have no reply. Is this a scam?

Comments

  • mojmac
    mojmac Member Posts: 1 ✭
    I have almost the same issue. I made 3 withdrawals to a supplier's bank account and it has been pending ever since for over a week. No replies from support.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @calvinagor Hello,

    Please be advised your payments are under review by our payments department. As soon as there is an update you will be notified via email. We ask you to kindly wait.

    Thank you

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @mojmac Hello,

    Please be advised that our customer support team has already contacted you regarding your case.

    Please wait the estimated time frame suggested by them.

    Thank you and have a nice day.

This discussion has been closed.

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