Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Why my payoneer account blocked?

raihanrana
raihanrana Member Posts: 3 ✭
in Ask The Community
My account is 3 years old and my Mastercard is expired as well that's why I have ordered a new Mastercard last month to my address which is different from my National IDs address. At the same time I got a payment from appen.com then payoneer send me an email to submit my documents such as nid, selfie photo holding nid and date written on a paper and business line verification to approve my pending payment, then I submit all documents and after few days they blocked my new card which was shipped and I didn't receive. I talked to live chat team but they said my account was closed due to violation of terms and conditions and they can't help me anymore. I can't find out what I did wrong. Feeling helpless 😣

Answers

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @raihanrana Hello,

    Unfortunately, at Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.
    As a regulated financial services business, we are required to stop offering our services in these circumstances.

    We do apologize.

This discussion has been closed.

Categories