Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.
Global payment service questionnaire submitted
InnaY
Member Posts: 2 ✭
Hey there! I've received a payment from my company, and looked like my account was active but I was additionally required to submit a photo of passport and fill in the questionnaire. I've submitted it on Dec 7 and my passport was approved but the questionnaire is still on "submitted" stage" and I still didn't receive any email or confirmation about it. Therefore the payment from my company is still pending. How long will it take or what I've done wrong???
0
Comments
-
Hi @InnaY. We can see that our approval department just reviewed your document and it was approved. The payment already loaded on your account.
Regarding the Questionnaire for Global Payment Service, when you submit the Questionnaire and it is accepted by the system, the status will be "Submitted". This means you may start receiving payments using the service. Please note that we may ask you provide additional information via email once you become active in receiving payments with the service.
Please let us know if you need any further assistance!
0
This discussion has been closed.
Categories
- All Categories
- 2.6K Getting Started
- 27 Read Before Posting
- 2.5K Meet and Greet
- 16.4K Official Support Community
- 18 News and Announcements
- 2K Popular Questions and Tips
- 14.1K Ask The Community
- 3 Our Products
- 132 Payoneer Mobile App
- 1K Industry Discussions
- 754 Freelancers
- 122 Affiliates
- 163 eCommerce and Online Selling
- 2.4K Local Communities
- 899 Payoneer in Bangladesh
- 376 Payoneer in India
- 1.2K Payoneer in Pakistan
- 14 Payoneer Mobilizers- Events and Meetups