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Withdrawal delayed, deadline of "3-5 days passed".

fastguru
fastguru Member Posts: 3 ✭
in Ask The Community
I made a withdrawal request $6.5K USD on 5 Dec 2019, now its 12 Dec and I'm still waiting for the payment, I contacted the support and they asked me that they are investigating.

"They told me that they are not responsible if the payment does not arrived at all." what the ....

Note: the bank details are correct, I'm using the same bank details for the last 1.5 year at Payoneer.

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @fastguru. Withdrawals typically take 3-5 business days to be received. It is not always instant because since we are not a bank we do not have access to the same resources that banks have, so the process of withdrawing funds is typically done with the help of a local provider in your country. That's why we advise you to wait for the 5 business days.

    We can see that you contacted our support today and was advised that your case is already under review. We do apologize and we hope that this issue will be handled in the quickest possible time. You will be contacted via email as soon as we have an update of it.

This discussion has been closed.

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