Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Ref To Cancelled Transaction ID 156555274

jojo8008
jojo8008 Member Posts: 3 ✭
in Ask The Community
HI There, I have the same problem as the gentleman below and its more then a month with promises of a response by email within 3 days and we are now talking weeks??

Have had to make numerous calls to your support in the Uk and here is the last correspondence from Allwin


Dear Joseph Naya,

Response 11/27/2019 01:24 PM
Hello,My name is Allwin and thank you for calling Payoneer customer care earlier.

I have forwarded your issue regarding payment ID 156555274 to our payments department for an in depth review. You will receive an update by email within 1-3 business days.

Thank you and have a wonderful day.
Thank you,

Allwin

Customer Care


Reference Number: 191127-014904

Your Customer ID: 34618000



I need a closure asap.

Kind Regards

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @jojo8008 Hello,

    We do apologize for the delay in response time.

    We have sent an incident to our Payments team to high priority. You should expect to receive an answer very soon. They will contact you by email. So please be on the lookout for an emails by them.

    We appreciate your patience and understanding.

    Thank you.

This discussion has been closed.

Categories