Upcoming transaction still in Pending, why?

c99c99 Member Posts: 8
Hello, my transaction is still in Pending from 11th of December, why? Nothing in verification center and nothing received from Payoneer. I already received other payment in past
Transaction id 165286916

Comments

  • c99c99 Member Posts: 8
    edited December 2019
    .
  • c99c99 Member Posts: 8
    I will contact you via Live Chat tomorrow. My payment was declined without a valid reason
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 190 ✭✭✭✭✭✭✭

    Hi @c99. Please note that your Payoneer account is designed for receiving payment for products and/or services you are providing. Therefore, some things you cannot use your Payoneer account for include self loading, gifts/payments from family and friends, and donations.

    If you need further information about the cancelled payment, please contact us via inbox or our Support Center.

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 833 ✭✭✭✭✭✭✭

    @c99 Hello,

    Please be advised that your payment was declined, because Payoneer does not permit self-loading. For more information, please contact our support center for clarification.

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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