Why am I being asked for my address again and again?

Mary_lillyMary_lilly Member Posts: 6
Hello sir,
Customer ID:- 34615829.
I am submitting my address details third time now. The address I am providing is my personal residential address itself, we don't have any apartment/street address to provide. This is my complete address, the format in which we generally write it (House name, Lane name, District, State, Country and Pin code). But there is no option to provide State name in your Payoneer page.
(Recently I received a postcard from Germany using this address only)
Please help me with this issue.
Thank you..

Answers

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 765 ✭✭✭✭✭✭✭

    @Mary_lilly Hello,

    Thank you for bring this to our attention.

    Please be advised your documents are being reviewed. Our accounts team are currently experiencing a large amount of inquiries, which is causing a delay in the review process. We ask you to kindly wait for any updates via email.

    We appreciate your patience and understanding.

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