Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

Payoneer account not approved

OEmmanuel Member Posts: 4
The Account approval team has failed to approve my account despite all my effort and several document uploads. I have a pending balance since Nov 26, now I am not sure they'll ever approve the account. **I want to ask anyone if this pending payment can returned back to the sender**, if I cannot get the money at least it should be returned back so I can find another means of getting paid for my services. Please this is urgent, Thank you!


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @OEmmanuel Hello,

    We apologize for the inconvenience you are experiencing.

    We need verification in order to approve the payment. The government issued photo ID, must be clear and high quality. You will need to submit a valid format of the ID.

    You also need to provide us with a residential address.

    You may use landmarks, general locations, or any other descriptive information in order to best describe your location.

    So for example you can describe what your house looks like and what's close to it:

    Street address Line 1: Yellow house with 3 bushes
    Street address Line 2: near Milton road, 30 KM from LaLand Elementary school
    Country: Nowhere Land
    Zip/Postal Code: 98765

    Please provide your complete home address including street/house/apt. numbers:
    • Address line 1 (limited to 40 characters):
    • Address line 2 (limited to 40 characters):
    • City/State:
    • Country:
    • Zip/Postal Code:

    Thank you.

This discussion has been closed.