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Payment ID 156555274 still waiting refund and NO email from Payoneer Accounts or anyone

jojo8008 Member Posts: 3
Hi Gianmarco,

You closed a discussion that has not been settled yet and even after your response below, nothing for more then two months with promises that the Accounts are looking into it etc??

This is taking the piss and doesn't reflect any professionalism and trust in your payment system.

Do I have to go on the internet and blast as many negative reviews about Payoneer before something is
done or you guys don't care??

I have all the emails as proof that you guys have been looking into it for more then two months now.

I need a refund and as quick as possible as I believe you guys are a bunch of jokers by having a support system with smooth talks that things are being looked into and no action to satisfying customers.


HI There, I have the same problem as the gentleman below and its more then a month with promises of a response by email within 3 days and we are now talking weeks??

Have had to make numerous calls to your support in the Uk and here is the last correspondence from Allwin

Dear Joseph Naya,

Response 11/27/2019 01:24 PM
Hello,My name is Allwin and thank you for calling Payoneer customer care earlier.

I have forwarded your issue regarding payment ID 156555274 to our payments department for an in depth review. You will receive an update by email within 1-3 business days.

Thank you and have a wonderful day.
Thank you,


Customer Care

Reference Number: 191127-014904

Your Customer ID: 34618000

I need a closure asap.

Kind Regards
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GianmarcoPayoneerGianmarcoPayoneer Posts: 551Confirm Email, Administrator ✭✭✭✭✭✭✭
December 12
@jojo8008 Hello,

We do apologize for the delay in response time.

We have sent an incident to our Payments team to high priority. You should expect to receive an answer very soon. They will contact you by email. So please be on the lookout for an emails by them.

We appreciate your patience and understanding.

Thank you.

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This discussion has been closed.


  • jojo8008
    jojo8008 Member Posts: 3
    Payoneer are not owning up to there responsibility and are a bunch of fraudulent thieves
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @jojo8008 Hello,

    We do apologize for the delay in response time. We were informed that your case was transferred over to our disputes team for further investigation of the funds. We understand you did not receive the service that you were promised hence why you decided to cancel the transaction.

    Unfortunately, we do not have an update as of now regarding the cancellation. As soon as there is an update you will be notified.

    We are sorry for this huge inconvenience.

    Thank you.