transfering money to payoneer using transferwise

medoivemedoive Member Posts: 2
Hello,
I used transferwise to transfer money from my debit card (personal account in Morocco) to my payoneer usd account.

In transferwise they tell me the transfer is complete and done.

In payoneer nothing yet even if 5 days have passed.

What shall i do?

Thank you.

Answers

  • medoivemedoive Member Posts: 2
    Hello,
    I used transferwise to transfer money from my debit card (personal account in Morocco) to my payoneer usd account.

    In transferwise they tell me the transfer is complete and done.

    In payoneer nothing yet even if 5 days have passed.

    What shall i do?

    Thank you.
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,566 ✭✭✭✭✭✭✭

    Hi, it usually it takes a while, between 1 and 5 business days for the payment to reach us. If it only has been 5 days, it indicates only 3 business days.

    In the mean time, please make sure you get a trace number from Transferwise. This is a 15 digit-only number. Should you not receive the payment in 2 more business days (meaning, during the work week, not weekends), please take this trace number and send it to our support so that we can track the payment on our end.

    Thanks!

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @medoive Hello,

    Please be advised that this can take anywhere from 3 to 5 business days ( Saturdays and Sundays not included) for the funds to reflect to Payoneer.

    Please wait the estimated timeframe.

    If the estimated timeframe has passed, you will need to contact our support team:
    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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