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My account balance is disabled

My payoneer balance got disabled a month ago. It says 'Your USD Balance has been disabled. Please contact us for further details'. I tried to contact via email but all i got was an automated response. Then i called payoneer customer care on 2nd December. I was informed to wait and my problem will be resolved. But one week passed, i called 2nd time on 9th December, still the reply was same and this time they said that the issue was set to priority and i will get an email within a few days. Its 21st of December , still waiting .

payoneer team couldn't tell me why my account got disabled. Then Its been two week and still no solution even after they said my issue was set to priority!


  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @sajidkabir Hello,

    At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.

    As a regulated financial services business, we are required to stop offering our services in these circumstances.

    We advise that you do not send any additional payments to your account, as they will be declined.

    Thank you.

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