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Anyone here recovered funds sent to an suspended Payoneer account?

tkembo
tkembo Member Posts: 1 ✭
in Freelancers
A few months ago I received a payment into my account after my account was suspended because of an extended period of inactivity. Payoneer asked me to open a new account but when the new account came, it had a different customer number. The payment was never credited to my new account.It's been a few months now since this happened.
I tried contacting support several times but this issue has still not been resolved, and I have not heard back what I can do to get the funds. Has anyone here ever ran into a similar problem. I'm looking for tips on how I can get the funds in the fastest possible why - Customer Care has not been any help.

Comments

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @tkembo Hello,

    Thank you for contacting us.

    In cases like this, you will need to have your account merged with the new one so the funds can get transfered.

    However, this is done through our support team. We strongly suggest you contact them via phones or chats. This is the surest way to have your issue resolved. Please use the link below to do so:
    https://payoneer.custhelp.com/app/Contact_us

    If you are still having issues contacting our support, you can try to reach out to them via our social media channels ( Facebook and Twitter ).

    Thank you.

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