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My account cancelled for unknown reason??

Selinozdemir
Selinozdemir Member Posts: 3 ✭
in Ask The Community
Hi,
I’ve received payment but I can’t confirm my payment to collect because is says that my account is cancelled. I’ve already submitted my goverment ID and I really need help with this. What should I do for activate my account? Because I should get my payment ASAP.
Thanks already.

Answers

  • Selinozdemir
    Selinozdemir Member Posts: 3 ✭
    I ALREADY DID WHAT YOUR COLLEGUE TOLD ME BUT NOTHING HAPPENED. Please help me with this.

    GianmarcoPayoneer
    December 23 edited December 23
    @Selinozdemir Hello,

    Thank you for contacting us.

    Please be advised that the pending payment, needs to be verified. In order to do so, you will need to submit your government issued photo ID ( front and back side ).

    Please log into your account --> settings ---> verification center ---> and submit requested information.

    Once that is done, you will need to contact our support team again to help process this payment.

    Thank you.
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @Selinozdemir We don't see that your account has been closed. All that needs to be done is confirm that payment via the email we sent. If you have further questions, feel free to send us a private message

This discussion has been closed.

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