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I haven't Received my Payment Yet?


I withdrew my balance from my Fiverr account via bank transfer which is directly connected to Payoneer on 31st December 2019. It's been more than a week since I withdrew that amount and still not received in my Payoneer or bank account.

Also, I have been trying to reach out to you Have mailed you 4 times but I'm not getting any reply from you guys. Can you please help when I will get my balance in my Payoneer account?

And please reply to my mail id I have also sent you the screenshot where the transaction is done and completed from Fiverr.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hello there,

    Sorry to hear about this.

    As a first step, we want to make sure the bank details to which the payment was sent are correct.

    Please log in to your Payoneer online account. Once you have logged in, please follow these steps:

    • Click on the "Settings" tab in your account and choose "Bank Accounts".
    • Click on the relevant bank account which the funds were sent to in order to see more details.
    • Check the bank account details.

    If the bank details for the payment were incorrect, the funds will bounce back to your Payoneer account in up to 14 business days and we will notify you about it.

    If the bank details on the statement are correct, please reply directly to this post so we may assist further.

    Thank you!

  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @deeptirawat20 Hello,

    We will have someone from our support team reply to your inquiry via email. You should receive an update within the day.

    Thank you.

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭


    Our team has been in constant communication with you throughout the last two days via e-mail. Kindly provide the information that they've requested so they can process the payment.


  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Our team will have a look as so as you submit the requested information.

    We apologize for the frustration. We don't intend it to be.


This discussion has been closed.