pending transaction

Faizan_LooksFaizan_Looks Member Posts: 4
edited January 2020 in Ask The Community
hi , I initiated a withdrawal from fiverr and my payment is still pending , I receive a mail they are asking me for complete rental agreement I don't have any rental agreement as i am a student and my father owns the house he have the agreement on his name same as it is utility bills and i send national id two times I Don't know why they are not accepting Customer ID: 35677350

Comments

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Faizan_Looks Hello,

    You will need to contact our support center for a live agent via phones or chats. Since there is a name mismatch on your account, you will most likely have to reapply for a new account with your actual name. To proceed with this, please use the link below to reach out to our support center:

    https://payoneer.custhelp.com/app/Contact_us

    Thank you.

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