Mon paiement est toujours en attente malgré que j'ai fourni une photo claire de mon pièce d'identite

J'ai déjà vérifié tous les documents mais depuis une semaine que j'ai reçu le paiement il est toujours en attente.
Qu'est ce qu'il faut d'autre pour recupérer mon argent?

Comments

  • Cedo90Cedo90 Member Posts: 5
    Je n'ai toujours pas reçu de notification pour vérifié mes informations.
    Je suis allé dans Paramètres==) centre de verification== Mais je n'ai pas la main pour verifier mes informations. voilà ce que je lis "No open requirements"
  • Cedo90Cedo90 Member Posts: 5
    Veuillez m'envoyer la notification de verification de mes informations
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 827 ✭✭✭✭✭✭✭

    @Cedo90 Hello,

    Unfortunately, we can only provide support in English.

    What is your question pertaining to your account.

    Thank you.

  • Cedo90Cedo90 Member Posts: 5
    I still haven't received a notification to verify my information.
    I went to Settings ==) verification center == But I do not have the hand to verify my information. this is what is written: " No open requirements "

    So please send me the information verification notice so that I can verify my information.
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 827 ✭✭✭✭✭✭✭

    @Cedo90 Please attempt to provide us with a valid clear picture of a government issued photo ID (Passport, Drivers Licence, National ID etc ).

    We also need you to submit a complete residential address, the one you provided is incomplete. Please use this link to submit this requirements to our customer support:
    https://payoneer.custhelp.com/app/ask/l_id/1

    Thank you.

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