Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network ( or Resource Hub ( For support inquiries please visit

My client cannot send payment to me

I recently moved from PayPal to Payoneer due to my client's requiring me to use this payment platform.

Since a week ago, I have been having difficulties receiving payment from my client.

When he used the regular Payoneer payment method (I was not aware what kind of payment method it was since it was my first time using Payoneer), he said that a message like this popped up.

"It looks like <my email> currently cannot receive payments initiated by clients. Contact <my email> directly to arrange payment."

I also had shared my USD receiving account on the Global Payment Service to him as recommended by some users in this forum, but he still could not send the payment even if he sent it directly to my Payoneer's USD receiving account.

He then recommended me request a payment to him, but on the "request a payment" page, the header says, "To enable Request a Payment, you must first receive at least 5,000.00 USD."

Obviously, since I am a new Payoneer user, I haven't received that amount of money in my account.

This morning, I sent a message to Payoneer using "Contact Us" on Payoneer's "Support Center" page, but when I check out my email , I only get an automatic reply in my email, which basically says that the problem is on the sender's behalf, who lacks the authority to send cash to me. For an information, he also sends payment to other Payoneer users, so it is clear that there is problem with my account, which I cannot resolve until now.

Is there anything else that I haven't done because the verification page on my account says that I am already a verified Payoneer user?


Payoneer Customer ID 35657077


  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @Robithnurielhaq.

    As we could check on your account, you can receive payments via either of the following options:

    • Mass Payout Companies: If you are working with a company that offers payment via Payoneer, you can link your Payoneer account to your account with that company and receive a payment. For details on how to link your Payoneer account to a new mass payout company, visit this blog post.

    • Global Payment Service: This service allows you to receive payments from international companies. For more information on the service, please visit our Support Center.

    • Make a Payment: The Make a Payment service allows you to receive payments from other Payoneer users for free! For more information regarding the service, please click here.

    For more information on how to receive payments, please visit our support center

This discussion has been closed.